Ok, I am fuming! Our repro vet came out and did some work ups on a mare. We reported to our insurance company who said fine, send us copies of the bills. I just opened my bill from the vet and she charged me $50 for an "insurance report". The company never asked for one and, if they need more then the bills and need a report, my thought is that the insurance company should pay for said report.
Every month I review my vet bills and every month I find errors. In the past 6 months I have found over $600 in errors. I always call and they correct them but it keeps happening.
This month, they charged me $60 for a u/s preg re-check and 6 days later charged me $50 for a u/s preg re-check. Same thing, same procedure 6 days apart. I called...they looked at it, "oh yeah, you are right, sorry". Every month, same errors.
What would you all do about this? We like our vet but I feel like these arrors are now diliberate. They blame the software and they have blamed the vet for not reviewing the bills. All I know is that it is my problem every darn month.
I agree Jos...I texted the vet today and said that my consultant rate is $120/hr. Ironically I am a consultant for human medical offices. I told her I was going to send a bill for 7 hours. They are having a doctors meeting on Monday.
BTW Jos, if an insurance company needs a report, don't they ususally pay for it? What is up wih charging the client? We have not even decided if we are running it through insurance...but as you know, had to call them before she was seen. This is why I know that they did not request a report.
Always good to get them paying immediate attention!!!
I suspect you will find variations on billing with different insurance companies/policies. It would seem though that documentation in connection with a claim would be billed to the insurance company through the adjuster - it may be because you have not initiated a claim yet (and therefore no adjuster has been involved) that you got billed.
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