I have bred a few mares before but the studs came from fair small operations Well my mare this time went to a stud that is out of a big barn. Lots of training, showing, lessons and breeding--the stand 3 studs. This is what they do for a living Well I kept them informed about the vet visit said what day I wanted to bring her --they picked the time. So showed exactly at 4:00 the time they picked --the husband met us said his wife does all the paperwork and she is on the phone and will be out in minute. Waited a long time--and we were on a time crunch cause we needed to pick up our daugther at track practice. Anyway at least 20 minutes went by and the husband walked past so I stopped him --told him what the vet had said told him how our mare acted last year with a stud--was never covered cause she would not stand for him even in full heat..... and then told him we were in a hurry so we went in and told his wife then came out with the paperwork and he did it. Well he didnt' ask me anything about our horse--any info he got I jsut told him. We left and when I got home I realized he hadn't asked what she eats etc....... So I e-mailed more info but have not heard back also the mare should have been in FULL heat at the time she went. I feel a little irritated Should I? I am sure they are busy BUT I would like to know has she been covered? Is she acting the same as last year? I want to pick her up sunday will that work ............ ya know?? I am calling them today I think but would like to know is this a normal experience with a breeder??
This is not and should not be a normal experience with a breeder. We stand several stallions and the mare owner is my customer, and without treating my customer properly I get a bad name and reputation. We get any and all the info on any mare that comes in to be bred. How they behave with the stallion, heat cycles, are they use to being stalled or in a turnout, how much they are fed and what kind of feed, we usually get info on their vet in case we have any questions that the vet can answer on their mare, we call the mare owner as soon as we start to cover the mare so they have an idea as of what we are doing and they have an idea of when the mare may be ready to pick up, All the mares that come in to be bred are brushed and cleaned up when they go home, just good customer service. We want to get the mares bred and out of our barn and back to their owner as soon as possible, and keep our customers and their mares happy. To me it sounds like they are in it for the money and are to busy with other things to be considerate to their customers. I would be a little more than irritated if I e-mailed or called to check on my mare and did not get a response within 24 hours. Sorry this is so long, but being a stallion owner is all about serving and treating your customers with respect.
I couldn't have said it better myself, Beth. Kudos.... You just saved me writing a long long post. I feel exactly the same way.
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